Japanese Release

FOR IMMEDIATE RELEASE 1999-0025

Fujitsu Introduces RELATIONWARE, One-Box Call Center Software

-- Low-cost, easy-to-implement solution paves the way for full-fledged entry into non-PBX telephony market --

Tokyo, February 3, 1999 -- Fujitsu has unveiled a major new call center software product, called RELATIONWARE Ver. 1.0, which enables users to implement various telephony applications, such as telephone switching, automated voice response and automatic dialing, on a single server. Initially targeted at the Japanese corporate market, RELATIONWARE will be commercially available at the end of April, together with a high performance server (ES-8300 Series, Model 210) specifically intended for use with this software.

The Japanese call center market has expanded dramatically in the past year in response to companies' growing interest in deploying more individualized marketing techniques and the introduction of caller ID services in February 1998. With its @CRMVISION offering, a total customer-relations management solution introduced in September 1998, Fujitsu has emerged as a leader in this fast-growing market. To date, it has provided systems construction support to more than 500 corporations and nearly 15,000 projects involving order reception and customer consultation centers for a wide range of industries -- from distribution and manufacturing to financial services.

Leveraging its accumulated know-how from these projects, Fujitsu new RELATIONWARE call center software solution consolidates a wide array of functions in a single server, providing customers with an economical, compact yet complete one-box call center system that allows them to further improve strategic individualized marketing and directly reach end users at low cost. Compared with previous generation Fujitsu call center solutions, RELATIONWARE reduces system construction costs by 75% and system construction time by 80%.

While Fujitsu continues to offer a variety of PBX and CTI server solutions for the call center market, the new RELATIONWARE software and open-architecture server are positioned as core solutions for small- and medium-size call centers, a significant stride into the non-PBX telephony market.

Product Highlights

RELATIONWARE Ver. 1.0

Developed jointly by Fujitsu and Lansys Ltd., an Israel-based software company, RELATIONWARE delivers high-level call center applications (Automatic Call Distribution/ Management Information System, Interactive Voice Response System and Outbound Call System), in addition to switching functions. An optional Call Flow GUI Development Kit enables flexible setting of call flow at a call center by allowing users to customize operational data on their PCs without any prior knowledge of C or BASIC programming languages.

ES-8300 Series, Model 210 High-Reliability Server

Equipped with a Pentium 450 MHz CPU, open architecture, Windows NT-compatible Model 210 server boasts enhanced performance (200% better than the previous model) and unparalleled reliability,including fail-safe dual hard disk drives and power supply. In addition, it is guaranteed to run for three hours in the event of a power failure and will automatically switch to general public telephone lines during a blackout.

Shipment:	RELATIONWARE Ver. 1.0 -- from end of April, 1999 ES-8300 Series, Model 210 -- from end of April, 1999
System Pricing:	8 million yen (plus tax) -- for 8-operator system including one server with software
Sales Target:	10,000 systems over next three years

* All company / product names mentioned may be trademarks or registered trademarks of their respective holders and are used for identification purpose only.

About Fujitsu

Fujitsu Limited is a leading provider of information technology products and solutions for the global marketplace. Founded in Japan in 1935 as a telephone equipment maker, the Fujitsu Group had consolidated revenues of $37.7 billion in the fiscal year ended March 31,1998. With over 500 group companies, Fujitsu is one of the world's largest suppliers of computers and information systems solutions, telecommunications and semiconductor products, software and services. The Fujitsu Group has over 180,000 employees worldwide and operations in more than 100 countries.
Homepage: http://www.fujitsu.com/

Press Contact:	Customer Contact:
Fujitsu Limited, Public Relations Bob Pomeroy, Scott Ikeda Tel : +81-3-3215-5236 (Tokyo) Fax : +81-3-3216-9365	Fujitsu Limited Network Business Group, Marketing Department Tel: +81-3-3216-8018 (Tokyo) e-mail: cti@sag.fujitsu.co.jp