FOR IMMEDIATE RELEASE 1997-0029

Tokyo, Japan, February 13, 1997 - Fujitsu Limited today announced the latest release of LiveHelp, version 3.0, a real-time remote support application software. It supports Windows NT, Windows 95 and Windows 3.1. As of today, LiveHelp V3.0 will be sold internationally in Asia, Oceania, the United States and in Europe.

LiveHelp software connects help desk experts and users together for real-time support and training sessions over LAN's, WAN's, modems, and the Internet. During an on-line session, the help desk can remotely see the user's screen, share control and operate the user's applications, send and receive files, and use other LiveHelp tools to provide immediate assistance.

The new V3.0 release introduces support for Windows NT, adds security options to protect users from unauthorized connections, includes screen and file transfer performance improvements resulting in speeds from 2 to 5 times faster than previous versions, and provides enhanced file transfer capabilities to quickly send files or entire directories.

Using LiveHelp, the support staff improves the quality of their services, reduces support costs, and increases productivity throughout the organization. The help desk staff can stay in the office and focus on their work, while end users quickly get the answers and training they need. Most notably, LiveHelp software is exceptionally easy to use. For instance, to receive assistance, the end user simply clicks on the LiveHelp icon. The expert then establishes the connection to the user's computer and utilizes LiveHelp tools to resolve the problem.

"LiveHelp's design focuses on providing a powerful set of capabilities to help desk staff, while making it easy for end users to receive quality assistance" said Chuck Higgins, director of LiveHelp research and development at Fujitsu Software Corporation. "LiveHelp 3.0 differentiates us from our competitors because it is specifically geared to remote support needs."

With LiveHelp, multiple help desk staff can be involved in the support process. If the first technician needs to escalate the call to receive assistance from a specialist, second and third line experts can join the session at any time. The junior technician can stay in the session, or leave to handle another call. This multiple expert capability is useful for training new or junior help desk staff.

One set of installation diskettes operates on Windows 3.1, Windows 95, Windows NT 3.51, and Windows NT 4.0. The software installation script can be pre-configured for a company-wide roll out.

LiveHelp will be marketed internationally:

Japan ASEAN Australia, New Zealand U.S. Europe

Fujitsu Limited TeamWARE Asia Pacific Fujitsu Australia Limited Fujitsu Software Corporation (FSC) TeamWARE Group Oy.

* Prices vary according to locations

FUJITSU LIMITED

For more information, please contact:

Toshiaki Koike
Fujitsu Limited, Public Relations
Tel : +81-3-3216-7952
Fax : +81-3-3216-9365
Internet e-mail:koike@hq.fujitsu.co.jp

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